Ketut Royson

Does anyone have experience with resolving DIMA service standard
issues? For example it is a service standard ( as well as a legal
requirement) that FOI requests are processed within 30 days, yet DIMA
are routinely taking 12 months to process FOI requests.

Is anyone aware of an instance of DIMA taking their service standards
seriously or how to get DIMA to address their service standard
deficiencies?

Jimclevs

> Does anyone have experience with resolving DIMA service standard
> issues? For example it is a service standard ( as well as a legal
> requirement) that FOI requests are processed within 30 days, yet DIMA
> are routinely taking 12 months to process FOI requests.
> Is anyone aware of an instance of DIMA taking their service standards
> seriously or how to get DIMA to address their service standard
> deficiencies?

Streuth mate,

You really aren't a happy bunny are you? :scared:

--

Jimclevs

> Streuth mate,
> You really aren't a happy bunny are you? :scared:

..... oh, and I think they are known as DIMIA.

--

Pollyana

> Does anyone have experience with resolving DIMA service standard
> issues? For example it is a service standard ( as well as a legal
> requirement) that FOI requests are processed within 30 days, yet DIMA
> are routinely taking 12 months to process FOI requests.
> Is anyone aware of an instance of DIMA taking their service standards
> seriously or how to get DIMA to address their service standard
> deficiencies?

http://www.immi.gov.au/allforms/pdf/424.pdf

On the form that is used to apply for information under FOI,it tells you
how to complain to the Ombudsman if you are not satisfied.

--

Mvt550

> ...... oh, and I think they are known as DIMIA.

Actually, the OP was correct.

They have gone back to being DIMA - Department of Immigration and
Multicultural Affairs.

--

Jimclevs

> Actually, the OP was correct.
> They have gone back to being DIMA - Department of Immigration and
> Multicultural Affairs.

Thank you..... I stand corrected. Maybe its me who is dim(mer)

Jim

--

Ketut Royson

Pollyana wrote:
> > Does anyone have experience with resolving DIMA service standard
> > issues? For example it is a service standard ( as well as a legal
> > requirement) that FOI requests are processed within 30 days, yet DIMA
> > are routinely taking 12 months to process FOI requests.
> >
> > Is anyone aware of an instance of DIMA taking their service standards
> > seriously or how to get DIMA to address their service standard
> > deficiencies?
> http://www.immi.gov.au/allforms/pdf/424.pdf
> On the form that is used to apply for information under FOI,it tells you
> how to complain to the Ombudsman if you are not satisfied.
kind of impervous forboding on behalf of DIMA isn't it? e.g. when you
aren't satisfied with our inaction just go the next step...

Ketut Royson

Gill Palmer wrote:
> Ketut Royson wrote:
> > Does anyone have experience with resolving DIMA service standard
> > issues? For example it is a service standard ( as well as a legal
> > requirement) that FOI requests are processed within 30 days, yet DIMA
> > are routinely taking 12 months to process FOI requests.
> >
> > Is anyone aware of an instance of DIMA taking their service standards
> > seriously or how to get DIMA to address their service standard
> > deficiencies?
>
> Ketut
>
> Pollyana has suggested that one option open to you would be to consider
> complaining to the Ombusdsman. There have been cases where this has
> happened, and the Ombudsman has been very tough in his remarks about
> Dim'a handling of the case, though my impression is that that hasn't
> done much (if anything) towards actually solving the applicant's
> problems. The Ombudsman can require Undertakings from DIMA to get a
> move on and so forth, but acting with speed can be a relative term....!
> Also, knowing that the Ombudsman has to be answered can divert minds
> onto preparing the case for the Ombudsman instead of expediting a
> decision about the visa, methinks. In your shoes, I would have a
> look at the Ombudsman's website, and read some of the case-histories,
> before making a decision on this option.
>
> Another possible option might be a complaint direct to the Minister.
> That is likely to produce a reasonably speedy response, I should think.
> The Minister's aide responded to me pretty quickly a few months ago
> and was very helpful indeed.
>
> I don't know anything about the visa-area you are concerned with, but
> your descriptions are very cogent, which is helpful. I think you
> accept that you were badly-advised. Who provided the poor-quality
> advice? Was it the embassy staff in Berlin? If so, a complaint to the
> Ambassador is another option that you could consider.
>
> Finally, what about your MPs both in Australia and Norway? If the
> local MP (ie the one representing you where you live in Australia at
> present, and the one wherever you might move to in Norway) might be
> able to get something done either individually or by helping each other


Mnn. I'm not sure how clear my post was. I'm not living in either
Norway or Australia. Unfortunately Australian citizens abroad don't
have a local MP . I'm not sure what you are speaking of when you talk
about me being badly-advised. I'm posting here for some input. The
ombudsman's website simply says that DIMA have entrenched problems
dealing with FOI within the law and that the ombudsman will not
routinely take on DIMA FOI matters. I have written to the Minister and
received no response. I think she drinks a lot and they gave her
immigration so they had an excuse for not fixing it.

Ketut Royson

Jimclevs wrote:
> > Does anyone have experience with resolving DIMA service standard
> > issues? For example it is a service standard ( as well as a legal
> > requirement) that FOI requests are processed within 30 days, yet DIMA
> > are routinely taking 12 months to process FOI requests.
> >
> > Is anyone aware of an instance of DIMA taking their service standards
> > seriously or how to get DIMA to address their service standard
> > deficiencies?
> Streuth mate,
> You really aren't a happy bunny are you? :scared:
No cobber - I'm not happy .
Think I'll take my professional skills to Norway or somehere where they
drink as much as Vanstone & her department.

-Gill Palmer

Hi Ketut

Thak you for your response and please accept my apologies for causing
unnecessary confusion. Obviously that was not my intention. I had
been following Geir's complaints about a flying school and about hassle
with his being able to get a spouse-visa or something. He seemed to be
Norwegian. Because you and he had been posting to each other, I
imagined that you were both Norwegian and both involved with the flying
school or something.

I think it is best to leave it that with my own (obviously muddled)
impressions.

I don't know if Amanda Vanstone drinks. I sent her an e-mail on 5th
October 2005, complaining about an un-publicised change in the
Migration Regulations which could have resolved my mother's problem
with Australian migration 6 years ago if the Government had seen fit to
tell the Press about the new provisions and/or if the average Migration
Agent were more clued-up than they seem to me to be.

Eventually, in a letter dated 10th January 2006, one of Ms Vanstone's
assistants replied to me, and I am satisfied with his response. They
replied by airmail, so I didn't get it till January 18th. Speedy, this
lot at not! But since they eventually DID respond, and I am satisfied
with their response, I am content to leave it at that on behalf of my
own family. Also, my own grumble was a technical, legal one which owes
nothing to the Freedom of Information legislation.

I get confused between you and Geir. Which one of you is Norwegian,
which one of you is running the flying school and which one of you is
having hassle with what should have been a straightforward souse-via,
please?

As it stands, I think your question in this thread is too non-specific
for me to be able to help at this stage. It seems that you want a
response to a question which ought to fall within the Freedom of
Information Act? If so, how about a bit of lateral thinking?

If you click on "reply to author", it will generate a private e-mail to
me which will not be published to anybody except me. My sister is an
Australian citizen, living in Australia. If between us you & I tell
her exactly what question to ask, I reckon that she would be able to
get you a pretty prompt reply. Elaine (my sister) has lived there for
about 25 years, so she is no longer a newbie thanking her lucky stars
that she was allowed into Australia at all. All the other contributors
to this thread are newbies, and Australia has zero interest for me
beyond getting the visa that my mother requires. So I'm not a newbie
to Australia. To me personally, the place is irrelevant and nothing
would persuade me to want to move there myself.

I can't help unless I know exactly what you are complaining about. In
what way has DIMA let you down? "Service standards" is too vague. What
is the actual problem, please?

Regards

Gill