Sphyrapicus

After reading another post recently, it reminded me of my fingerprinting
experience.



During my AOS I attended my local district office to obtain my
fingerprints. The USCIS employee that I had to deal with had a very
gruff manner (it was evident that he did not want to be there and was
bored beyond belief). I'm not sure if he was in a bad mood or if he is
always such a miserable character. He greeted me with "Where's your
form?". I handed it to him. He commands "stand behind the line". I
looked at the ground and did not see any line. "What line?" With a very
sarcastic voice he says "Right there" as he points to the edge of a row
of tiles on the floor (i.e. the crack that separates one row from
another). He then tells me to "relax!" and place my fingers on the
fingerprint machine. "Don't fight me, let me place your fingers where I
need to". So I relaxed my hand and let him do what he had to do.
Apparently this was not sufficient as he again chastised me like you
would a child for not allowing him to manipulate my fingers. He slammed
each finger down on the table as he went. If he couldn't get the finger
in the right position he would forcibly maneouver it.



He gave me a few more dirty looks and stamped my form. He then snaps at
me "Fill out this form!" and hands me the customer satisfaction form. It
asks about the USCIS service I received. I felt intimidated and did not
want to write anything negative since the forms were all stacked (face
up) in front of him. One would think that such a questionnaire would be
anonymous and not immediately accessible to the person who is processing
one's paperwork. I know if he wasn't going to read it, I would have lamb
basted him and wrote a very negative evaluation. I didn't want to draw
attention to my case by asking for a supervisor. If this occurred in my
everyday life I would have ripped into this jerk. But, feeling very
vulnerable as an immigrant, I refrained. Maybe he could not have done
anything to slow my case down but I wasn't willing to take the risk. Was
this proper procedure for him to ask me to fill out the form in front of
him so that he could read what I wrote? Should I have taken some kind of
action to his extreme rudeness (admittedly, it is difficult to express
non-verbal mannerisms on paper - take it from me - he was as rude as
I've ever seen in a person).

Steve2003

Here ya go: ]http://uscis.gov/graphics/formsfee/forms/files/i-
847.pdf[/url]



This is a little known complaint form :-). Good luck!

Sphyrapicus

Originally posted by Steve2003

    > Here ya go: ]http://uscis.gov/graphics/formsfee/forms/files/i-
    > 847.pdf[/url]


    > This is a little known complaint form :-). Good luck!

Thanks Steve. This happened a couple of years ago so I'm not going to
file a complaint at this late date. I didn't know of this form back then
but I surely would have filled it out.



I was just curious if providing this questionnaire in the manner that I
received it is common practice or whether I was dealing with an usual
situation.

Rete

Originally posted by sphyrapicus

    > Thanks Steve. This happened a couple of years ago so I'm not going to
    > file a complaint at this late date. I didn't know of this form back
    > then but I surely would have filled it out.


    > I was just curious if providing this questionnaire in the manner that
    > I received it is common practice or whether I was dealing with an
    > usual situation.





We have never been asked to complete such a form. However, Jim did file
the official complaint form about an employee in NYC.



As for the questionnaire, I would have taken it and politely told the
"clerk" I will feel it in later when I have time to do it promptly. If
he would have said anything about that I would have folded in and stuck
it in my pocket.



You did want you felt was prudent for your case and your sanity. Next
time an USCIS employee is rude, get a name, and file a complaint.



Rete

Sphyrapicus

Originally posted by Rete

    > As for the questionnaire, I would have taken it and politely told the
    > "clerk" I will feel it in later when I have time to do it promptly.
    > If he would have said anything about that I would have folded in and
    > stuck it in my pocket.


    > You did want you felt was prudent for your case and your sanity. Next
    > time an USCIS employee is rude, get a name, and file a
    > complaint.

Yes, I will. The ironic part about this whole story is that when I
filled in the questionnaire, I filled it in with a positive evaluation
of the USCIS employee (because I knew that he would read it). Yeah, I
know I am a dufus! The guy is a complete jerk to me and I end up giving
him a positive evaluation. I still shake my head about that.

Lpdiver

Over the phone they refuse to give a name ...





Originally posted by Rete

    > We have never been asked to complete such a form. However, Jim did
    > file the official complaint form about an employee in NYC.


    > As for the questionnaire, I would have taken it and politely told the
    > "clerk" I will feel it in later when I have time to do it promptly.
    > If he would have said anything about that I would have folded in and
    > stuck it in my pocket.


    > You did want you felt was prudent for your case and your sanity. Next
    > time an USCIS employee is rude, get a name, and file a complaint.


Rete

Rete

Originally posted by lpdiver

    > Over the phone they refuse to give a name ...



And in person, as well. They do not wear name badges and will not, at
least in our experience, give their names unless they are a DAO.
However, that did not stop us from filing an official complaint with the
internal audit unit in DC nor did it stop them from personally calling
Jim and talking to him about his experience and the "gentle"man who was
the cause of the complaint. As Jim said, you know who was working that
day and in what capacity so to tell me that you don't know who he was
talking about. Whatever. The complaint served its purpose and more.



Rete

Steffi

When I went for my fingerprinting and biometrics I was given a feedback
form to fill out, but you put it in a box when you were done. Thankfully
I didn't have such a rude employee....though one of the employees that
checked my forms didn't speak any english! It got pretty embaressing
when I had to ask him for the third time what he was saying.

Leslie66

Originally posted by sphyrapicus

    > I know if he wasn't going to read it, I would have lamb basted him
    > and wrote a very negative evaluation. I didn't want to draw attention
    > to my case by asking for a supervisor. If this occurred in my
    > everyday life I would have ripped into this jerk. But, feeling very
    > vulnerable as an immigrant, I refrained.

    >





I was recently put in a similar situation (nothing to do with
immigration). I smiled, took the form, and said thank you. I stuck the
evaluation form in my handbag and went home and filled it out honestly.
I don't know if you could have taken it with you and mailed it in, or
perhaps turned it in in person, at a later date. I don't like being
given those forms and then the person that you are evaluating stands
over you and waits for you to fill them out.



Leslie

Leslie66

D'oh! I just read the rest of the thread. Nevermind.



Originally posted by Rete

    > We have never been asked to complete such a form. However, Jim did
    > file the official complaint form about an employee in NYC.


    > As for the questionnaire, I would have taken it and politely told the
    > "clerk" I will feel it in later when I have time to do it promptly.
    > If he would have said anything about that I would have folded in and
    > stuck it in my pocket.


    > You did want you felt was prudent for your case and your sanity. Next
    > time an USCIS employee is rude, get a name, and file a complaint.


Rete